Refund policy

You can return your entire order or part of it within 28 days of receiving it. We kindly ask that the returned items are unused, undamaged, and in the original packaging. 

To return your order, please contact us at info@elsenlorel.com and we will provide you with necessary details required for the return. 

Return postage cost is the responsibility of the customer at this time.

Please make sure you get a receipt or proof of postage when you return an item to us, as we can’t be held responsible for items that don’t reach us.

Refunds will be processed by us within 3 working days of receiving the returned items.